Shipping & Delivery Policy
Last updated: August 2026
PaperToProd is a fully digital service. We do not sell or ship any physical goods. Everything you receive — CAD files, renders, and other design deliverables — is delivered electronically through the platform. There is no shipping charge, no courier, and no delivery address to enter.
1. What gets delivered, and how
- Custom projects — the designer uploads deliverables to your job on the platform. You download them from the job page once the work is submitted, and ownership transfers when you approve and release payment.
- Marketplace designs — ready-made design files are digital goods delivered instantly. As soon as your payment is captured, the download becomes available on your Purchases page.
2. Delivery timeline
Marketplace downloads are available immediately after payment. For custom projects, delivery timing is set by the designer's quote and the agreed completion date on the contract, not by us — the files appear on the job page the moment the designer submits the work.
3. No physical shipping
Because all deliverables are digital, we do not ship physical items, charge shipping or handling fees, or use any courier or postal service. Any physical production of jewelry from a design happens between you and your own manufacturer, outside PaperToProd.
4. International delivery
Digital delivery works the same way everywhere. Clients and designers anywhere in the world receive files through the platform, with no customs, duties, or cross-border shipping involved.
5. Trouble downloading?
If a file will not download or appears corrupt, email support@papertoprod.com with your job or purchase number and we will help. We respond within 24 hours, Monday to Saturday. Refunds for undeliverable files are covered by our Cancellation & Refund Policy.